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FAQ

PRODUCT INFORMATION

How many cards fit into an EXENTRI Wallet?

The EXENTRI Wallet is designed to carry 6 cards, but since the leather is flexible it can hold up to 12 cards. The Wallet also has a separate compartment for notes, receipts and tickets.

Please note: We recommend that the outer pockets only hold one card each, to prevent that the leather in the outer pockets becomes too wide to hold just one card, since the leather will expand if one have more than one card in the outer pockets


How many cards fit into an EXENTRI City?

EXENTRI City is made for 3 cards. Designed for those times when you only want to carry your most important cards.

Please note: We recommend that the outer front pocket only hold one card, to prevent that the leather in the front pocket becomes too wide to hold just one card, since the leather will expand if one have more than one card in this pocket.


What is RFID block? 

RFID is short for Radio Frequency Identification. The RFID block technology in the EXENTRI Wallets protects your credit cards against skimming (electronic pickpocketing) and private data theft.

Today many cards contain a chip and an antenna for wireless communication. With this technology you can make payments without physical contact between the card and the terminal using NFC (Near Field Communication).

Unfortunately, the downside is that cards with RFID technology could potentially be read by someone with a device equipped with NFC technology from a distance. This reading device could potentially read your cards through your clothes and wallet. This way a dishonest person could perhaps scan your personal information by placing him/herself close to your wallet, without you even knowing. For that reason, the EXENTRI Wallets contains a RFID block nylon to ensure that your private information and credit cards are safe.


Do I need to keep the plastic card in the wallet to ensure the RFID protection / Where is the RFID block situated?

You do not need to keep the card that came with your EXENTRI Wallet. The RFID block nylon is sewn in underneath the exterior leather on both outer sides of the wallet, and also underneath the leather in pocket nr 3, which is the first pocket on the right side when you first open the wallet. The three inner pockets are without RFID block nylon, but when the wallet is closed, all the inside cards should be RFID blocked. Tested by the Euro Lab for International Transaction Technologies (Elitt).

The EXENTRI City now have RFID block nylon sewn in underneath the exterior leather on the outer front pocket. The other side of the City model is without RFID block nylon, so that it would be possible to read cards against terminal from the outer most pocket on this side.


I bought my EXENTRI Wallet a few years ago. How do I know if my wallet has RFID block?

If you are in doubt if your EXENTRI Wallet contains RFID block, please check if the wallet has the text “RFID block” written on the inside leather (under the EXENTRI® logo and Genuine leather text).


Which materials are the EXENTRI Wallets made of?

The EXENTRI Wallets are made of quality materials. Genuine cow hide leather, lined with nylon to optimize the cards sliding movement and a smart locking device in stainless steel.


How are EXENTRI Wallets produced (origin of the materials)?

Our wallets are made in China, under good working conditions and attention to the environment. Designed in Norway.


The locking device is too wide. What can I do?

The locking device can be adjusted. If it is too wide, then simply press the locking device part nr. 1 (with logo) slightly downwards/inwards. You can do this by pressing hard with your thumb or press it against a hard surface. Even a very small adjustment will give off a big result in making the locking device tighter.

It is also possible to adjust the small locking device part nr 2 if needed, as it is a steel rod that can be bent. Pushing the steel rod slightly upwards (from underneath), will help it interact more closely with part nr 1.


How can I best care for my Exentri leather wallet?

The EXENTRI Wallets are crafted with high-quality leather and should look good and work well for a very long time. If you treat the product with care you will enjoy it for many years.

We recommend that the Wallets do not be kept in back pockets of jeans. To maintain the appearance of the leather, keep it dry, limit exposure to direct heat or wet surfaces and avoid chemical cleaners. Clean with a soft dry cloth.

Like all leather materials there can be marks after impressions from various objects. It is recommended that one keep items such as keys away from the wallet in order to avoid markings on the leather.

You could apply any leather care product to the leather if one would like to even out the surface from marks or simply to add more moisture to the leather. The leather will darken somewhat from this treatment.     


The outer pockets seem to be too wide. What can I Do?

If one inserts more cards in the inner pockets, the wallet and all pockets will get tighter. If one has more paper in the paper compartment, the wallet and all pockets will get tighter.

One could also tighten the locking device by pressing the locking device part nr. 1 (with logo) slightly downwards/inwards. You can do this by pressing hard with your thumb or press it against a hard surface. Even a very small adjustment will give off a big result in making the locking device tighter.

It is also possible to adjust the locking device part nr 2 if needed, as it is a steel rod that can be bent. Pushing the steel rod slightly upwards (from underneath), will help it interact more closely with part nr 1.


I struggle to push card out from outer pocket, what can I do?

When pushing out cards from the outer pockets using your thumb, one should press slightly downwards and then outwards in one continuing movement. It is important that the thumb get a good grip towards the card, so if your thumb is very dry, it would help a lot with a little moisture on your thumb. Also consider how much goods are inside the wallet, as the pockets will be tighter if it contains a lot of material. Less goods inside will mean that the pockets are looser, and thus easier to push cards out from the outer pockets.


SHIPPING & RETURN

Do you offer free worldwide shipping?

We offer free shipping on all orders.

Packages sent outside of Norway and EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipients responsibility.


What if my country isn’t showing up in the shipping options?

Unfortunately we are unable to make shipments to certain countries.


Where will the products be shipped from?

All orders within EU purchased from exentri.com are shipped out from our warehouse in Sweden.

Orders to Norway purchased from exentri.no will be shipped from our warehouse in Oslo.

Exceptions! Orders to:

Croatia, Serbia, Slovenia, Makedonia, Bosnia and Montenegro: will be shipped from our partner in Croatia
USA: Will be shipped from our partner in US
Hong Kong, China, Japan & Taiwan: From our partner in Hong Kong


How long does shipping take?

We aim to ensure that you receive your order as quickly as possible. All orders will be shipped within 3 business days after confirmation. Please notice that this does not mean that you will receive your package within 3 business days.

How long the shipping takes, depends on where you are located and on the postal system in that current country. Kindly note that orders are not handled nor shipped out on weekends and local public holidays.

Estimated delivery time: 3-8 working days.

Please allow until the estimated date for your order to arrive. Local delays in your area may occur.
If your estimated delivery date has passed and you haven’t received your order, please send an email to post@exentri.no so we can help you further.


Can I return my wallet?

You may return any products you have ordered from www.exentri.com within 30 days of purchase. All goods returned for refund or exchange must be unused with original packaging intact. To make a request, please contact us at: post@exentri.no. Please include full name, order number and reason for requesting a return in your email.

Please note that we do not refund the cost of return delivery. Customers are advised to obtain proof of postage when returning goods. Exentri cannot be held responsible for returned goods being lost in transit without proof of postage. Refund will be made within fourteen days after Exentri receives and inspects the returned product from you.


What is Exentri’s warranty policy?

If the products have defects you may according to the circumstances require a re-delivery or a refund. We offer a two years warranty against any manufacturing errors.The defect must have existed when the products came into your possession. Please contact your dealer or e-mail us at post@exentri.no.  Please include a photo of the demage and proof of purchase/receipt. The claim deadline is two weeks from the time you took possession of the goods.

Leather is an organic material and each leather surface may have different marks or drawings. The warranty does not apply to ordinary wear.


ORDER DETAILS

How can I pay for my order?/What forms of payment do you accept?

We accept VISA, Mastercard and Paypal. We take your security very seriously, therefore your details are safe with us.


Why have I not received my order confirmation?

You will receive an order confirmation from ordre@exentri.no as soon as your order has been handled by us. This usually takes 1-2 business days. We will then process your order in our system and ship your goods from our Warehouse.


I have received a wrong product – What do I do? What do I do if I receive a faulty item in my order?

If you receive your package and it is not what you ordered, please contact us immediately with your order number and the faulty item’s name/color. We will do everything we can to correct our mistake as quickly as possible.


OTHER QUESTIONS

Personal information (GDPR):

Exentri is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Information will not be given to a third party or used for other purposes.

You can read more here: https://exentri.com/en/privacy-policy-cookie-restriction-mode/


I would like to do business with Exentri, what are the options?

Please send an email to post@exentri.no, for more information.


 

Still Need Help? Please send an email to post@exentri.no. We’re happy to help!