Terms and Conditions
These sales terms and conditions apply for all sales of goods and services from www.exentri.com to consumers. The sales terms and conditions, together with your order and order confirmation, comprise the entire agreement for the purchase. The terms are an agreement between you and Exentri AB, reg. No. 556946-9793, Box 1317, 111 83 Stockholm, Sweden ("Exentri" or "We").
Order confirmation
You will receive an order confirmation email as soon as you have placed an order. Read this carefully and check that the order confirmation agrees with your order. If you do not receive this email please contact post@exentri.no, so that we may investigate and confirm that your order has been placed successfully.
Prices and method of payment
We accept VISA, Mastercard and Paypal.
All prices are in Euro and you will be debited in that currency. All prices are inclusive VAT in EU countries. Packages sent outside of EU may be subject to the customs fees, taxes and import duties of the country to which you have your order shipped. These charges are always the recipients responsibility.
Payment processing:
If you place your order with a credit card, debit card or Paypal, the amount will be deducted from your card once the order has been shipped.
Information provided by our website
We reserve our rights against errors which may arise and which may result in our inability to deliver in accordance with the information given at www.exentri.com, in our marketing or in any other way.
Warranty claim
If the products have defects you may according to the circumstances require a re-delivery or a refund. We offer a 2 years warranty against any manufacturing defects. For customers subject to Swedish law you have the right to return the product within 36 months. Please contact your dealer or email us at post@exentri.no. Please include a photo of the damage and proof of purchase/receipt.
Note that the warranty does not cover:
- Aesthetic changes, defects and damage due to normal wear and tear and aging (e.g. scratches, worn leather, etc.). Please note that leather is an organic material and each leather surface may have different marks.
- Defects and damage due to loss, theft, water, fire or natural disasters.
- Problems or damage caused by misuse, neglect (dents, knocks, falling), accidents or unjustifiable repair or modification.
Guarantee
Our guarantee is in accordance with the consumer purchasing law. It is important for us that every EXENTRI Wallets owner is satisfied with the product. If you have any questions regarding the product, please email us at post@exentri.no.
Right of return
You may return any products you have ordered from www.exentri.com within 60 days of purchase. All goods returned for refund or exchange must be unused with original packaging intact. To make a request, please contact us at post@exentri.no. Please include full name, order number and reason for requesting a return in your email.
Please note that we do not refund the cost of return delivery. Customers are advised to obtain proof of postage when returning goods. Exentri cannot be held responsible for returned goods being lost in transit without proof of postage. Refund will be made within fourteen days after Exentri receives and inspects the returned product from you.
Personal information
Exentri is committed to ensuring that your privacy is protected. We only use personal information as provided to us by you, which is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes.
You can read more here
Law
Consumer purchases are governed by EU regulations.
Company information
Exentri AB
c/o Mazars SET
Box 1317
111 83 Stockholm
Sweden
Email: post@exentri.no